Privacy Policy

Last updated: December 2024

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, username, password
• Contact Information: Phone number, mailing address
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
• Business Information: Company name, tax ID (if applicable)

1.2 Technical Information

We automatically collect certain technical information:

• Usage Data: Bandwidth consumption, connection logs, service usage statistics
• Device Information: IP address, browser type, operating system
• Log Information: Access times, pages visited, actions taken

1.3 Communication Data

We collect information from your communications with us:

• Support ticket conversations
• Email correspondence
• Chat messages
• Feedback and survey responses

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide and maintain our proxy services
• Process payments and manage billing
• Monitor service usage and performance
• Ensure network security and prevent abuse

2.2 Communication

• Respond to customer support requests
• Send service-related notifications
• Provide technical updates and security alerts
• Send marketing communications (with your consent)

2.3 Improvement and Analytics

• Analyze service usage patterns
• Improve our services and user experience
• Develop new features and services
• Conduct research and analytics

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting and infrastructure
• Customer support services
• Analytics and monitoring

3.2 Legal Requirements

We may disclose information when required by law:

• In response to legal process or government requests
• To protect our rights and property
• To prevent fraud or abuse
• In emergency situations to protect safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Monitoring: Continuous security monitoring and threat detection
• Compliance: Regular security audits and compliance assessments

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account information is typically retained for the duration of your account plus 7 years for tax and legal compliance purposes. Usage logs are retained for 30 days for security and troubleshooting purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

6.2 Correction and Updating

• Correct inaccurate information
• Update your account information

6.3 Deletion

• Request deletion of your personal information
• Close your account

6.4 Marketing Communications

• Opt-out of marketing emails
• Manage communication preferences

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Other approved transfer mechanisms

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website usage
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or service notifications

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable local privacy laws